This information has been provided to help you identify possible network problems and determine what action is required. However, network problems are not always easy to diagnose and it is suggested you avoid “guessing” at the correct solution. If in doubt, you are welcome to contact us.

These Questions & Answers have been grouped for easy reference.

General Maintenance covers a range of good practices that will help reduce or eliminate potential network problems.

Specific Problems cover common issues that can be attributed to specific causes.

General Maintenance

Site Health Check

This checklist forms part of our regular maintenance schedule if you are covered by our Support Plan.

Our server hard disks failed and our server was unavailable for days

Specific Problems

We get viruses even though even though we have anti-virus software

Our backups regularly fail even though we have a commercial package

We are receiving a lot of spam e-mail every day

Some of our computers keep freezing/hanging

We have a firewall but some of our workstations keep getting pop-up ad's